Answers to common queries can be found below. If you still have a query after referring to the FAQs and wish to contact us please contact us.

Each of our journals has their own Guidelines for Authors, which clearly outline how to prepare a manuscript for submission. Please follow these Guidelines carefully - manuscripts which do not follow the Guidelines for Authors may be sent back to authors for correction prior to being entered into the review process.

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Articles are available online for all of our journals from Volume 1 onwards. You can access these either through a subscription which includes online access, or by purchasing pay-per-view access to individual articles.

 

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You can purchase subscriptions to our journals by credit/debit card from the following pages:

 

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Personal electronic subscriptions are to the current volume only. Personal print subscription include online access to the current volume. Personal subscribers please note that if you require instant online access to your subscription we recommend that you purchase your subscription directly through IngentaConnect. Use of Ingenta Connect is subject to their Terms and Conditions and Privacy Policy.

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Westburn Publishers Journals are available for Institutions in 3 subscription models.  These are:
Print Only / Online Only  / Print plus Online

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Access is provided through IngentaConnect.  Our journals are also available through other third party providers, and if you subscribe through an agent they may provide access through their own systems. 

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Claims should be made within 6 months of despatch date. Issues claimed after this period can be purchased at the single issue rate price, subject to availability.

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Westburn holds the current volume and the 2 previous years stock for Journal of Customer Behaviour and The Marketing Review.

All other backstock  - Print backsets, back volumes and back issues, please contact Periodicals Service Company:

 

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If you are based in the UK and you wish to order a single copy of any of our books, you can do this through this website at the following pages:

 

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Westburn Publishers offers both online and offline payment methods.

 

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Delivery details for printed products.

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Value Added Tax (VAT) is payable on electronic products as indicated for customers resident in EU countries. Customers resident in EU countries outside the UK must provide their VAT number otherwise they will be charged VAT at the standard rate. This is 20% from 4 January 2011.  VAT is calculated based on VAT rate applicable, country of residence and VAT registration.

All journals are published on a calendar year basis in Spring, Summer, Autumn and Winter.