Submissions should be of 6000-8000 words (excluding display material and references) typed double-spaced on Letter size paper.

Please submit 2 versions of the manuscript

Version One

This should be a complete text, and should consist of:

• Title page: title, authors' names, affiliations and addresses and the name, address, email address, and telephone and fax numbers of the author to whom all correspondence concerning the article should be sent, and a biography for each author (c. 150 words each) detailing the authors' background, affiliations and interests.
• Second page: title, narrative abstract and up to six keywords for indexing purposes.

Version Two

In Version Two of the manuscript all document information identifying the author should be removed from files to allow them to be sent anonymously to referees.

• The first page of the file should include: title, narrative abstract and up to six keywords for indexing purposes

Authors must refer to the Guidelines for Authors in these pages for information on how to present references, spelling, figures and tables etc.

Manuscripts which do not follow the Guidelines for Authors may be sent back to authors for correction prior to being entered into the review process.

Manuscripts should be submitted online using the Journal of Customer Behaviour ScholarOne Manuscripts Site (http://mc.manuscriptcentral.com/wpjcb). New users should create an account first. Then, once a user is logged into the site, submmissions should be made via the Author Centre.

You can find out more about how to use the ScholarOne Manuscripts site by clicking on the links on the Resources panel on the right of the login screen, or by clicking on the orange "Get help Now" link in the top right hand corner of the screen. If you require additional assistance you can email the Journal editorial office at jcbeditorial@westburn.co.uk

For more detailed information on the following aspects of the Author Guidelines, please follow the following links:
Abstracts and Keywords
Graphics
References
Permissions

Copyright: Authors submitting a manuscript do so on the understanding that if it is accepted for publication, copyright in the paper exclusive shall be assigned to the Publisher. In consideration of the assignment of copyright a PDF of each paper and a copy of the Journal will be supplied. Further reprints may be ordered at extra cost. The Publisher will not put any limitations on the personal freedom of the author to use material contained in the paper in other works. Papers are accepted for the Journal on the understanding that they have not been or will not be published elsewhere in the same form, in any language. It is the author’s responsibility to obtain clearance if they wish to use copyright material within their paper. Please click here for details on our archiving policy for authors.

E-Mail: jcbeditorial@westburn.co.uk

Westburn Publishers Ltd
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Helensburgh
Argyll
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Scotland
Tel: +44 (0) 1436 678699
Fax: +44 (0) 1436 670328