Subscription Agents

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Contact details

Westburn Publishers Ltd, 23 Millig Street, Helensburgh, Argyll, G84 9LD, Scotland, UK

sales@westburn.co.uk   Tel: +44 1436 678 699, Fax: +44 1436 670 328

 

There is a range of subscription and purchase options available for our Journals.

 

Institutional subscriptions

Institutional Subscriptions are available in Print Only / Print and Online / Online Only formats. (For Personal Subscriptions please see the Personal Subscriber pages).

Institutional Online access includes access to the available online backfile for the duration of the current subscription, and includes perpetual access to the subscribed volume whilst Westburn Publishers Ltd remains the publisher of the journal.   Print subscriptions include airmail delivery to subscribers outside the UK. Our full terms and conditions of access are available in our licence.

Access

Access is provided through IngentaConnect.  Our journals are also available through other third party providers. Please see our list of providers for more information. If Agents wish to activate their own customers' subscriptions, please contact sales@westburn.co.uk

For information on how subscribers should activate an online subscription, please visit our E-Access pages.

Terms and conditions

Institutional subscribers to Westburn journals are required to abide by the Terms and Conditions detailed in our Terms and Conditions of Access Licence. Please also see our site Terms and Conditions and Privacy Policy.

How do subscribers register for access?

Please visit http://www.ingentaconnect.com/about/librarians/activating_subscriptions

Institutional Online Access includes access to the available online backfile for the duration of the current subscription, and includes perpetual access to the subscribed volume whilst Westburn Publishers Ltd remains the publisher of the journal. Institutional subscribers to Westburn journals are required to abide by the full Terms and Conditions of Access detailed in our Terms and Conditions of Access Licence.

Claims, cancellations and changes of address

Claims should be made within 6 months of despatch date. Issues claimed after this period can be purchased at the single issue rate price, subject to availability.

No refunds on subscriptions will be made after the first issue of the journal for the subscription has been dispatched, or after the given period of online access has commenced.

All changes of address should be notified to the publisher at journals@westburn.co.uk including both old and new address.

Single issues and backsets

Westburn holds the current volume and the 2 previous years stock for Journal of Customer Behaviour and The Marketing Review.

All other backstock  - Print backsets, back volumes and back issues, please contact:

Periodicals Service Company, 11 Main Street, Germantown, NY 12526, USA
Telephone: +1 5185374700  Fax: +1 5185375899  E-mail: psc@periodicals.com www.periodicals.com

Single issues (print) can be purchased by dividing the institutional print only subscription rate by the frequency.

Payment can be made by cheque or bank draft in Pounds Sterling made payable to Westburn Publishers Ltd, by credit/debit card, or by direct bank transfer. IBAN details for bank transfers are available on request. Please do not email credit/debit card details to us.

Delivery

Print subscriptions are sent out by UK 2nd class post. Overseas journal orders are sent by airmail. Journals are sent by Volume year, so any issues in the Volume which have already been published will be sent out first, followed by the remaining issues on publication.

VAT

Value Added Tax (VAT) is payable on electronic products as indicated for customers resident in EU countries. Customers resident in EU countries outside the UK must provide their VAT number otherwise they will be charged VAT at the standard rate. This is 20% from 4 January 2011.  VAT is calculated based on VAT rate applicable, country of residence and VAT registration.

Journal publication dates

All journals are published on a calendar year basis in Spring, Summer, Autumn and Winter.