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FAQ

Support for Authors / Support for Readers / Support for Librarians

How do I Submit a Paper?

Each of our journals has their own Guidelines for Authors, which clearly outline how to prepare a manuscript for submission. Please follow these Guidelines carefully – manuscripts which do not follow the Guidelines for Authors may be sent back to authors for correction prior to being entered into the review process.

You can find the guidelines at:

At these pages you can also find out more about the Review and Production process for each journal.

What is your Copyright Policy?

Authors submitting a manuscript to one of our journals do so on the understanding that if it is accepted for publication, copyright in the paper exclusive shall be assigned to the Publisher. In consideration of the assignment of copyright an Author Copy PDF of each paper and a copy of the Journal will be supplied. Further copies of the journal may be ordered at extra cost. Papers are accepted for the Journal on the understanding that they have not been or will not be published elsewhere in the same form, in any language.

We request that copyright is assigned to us to enable us to disseminate your article in the widest possible way and to help protect the integrity of your work. We require that all authors sign our copyright assignment. Copyright forms are sent to authors on acceptance of their article for publication.

Copyright for all publications is with Westburn Publishers Ltd. No part of the publication may be reproduced in any form or by any means, including by photocopying, electronically, storing in any medium, transmitting, recording or otherwise, whether or not transiently or incidentally to some other use for this publication, without the prior written consent of Westburn Publishers Limited, or under the terms of a licence permitting restricted copying issued in the UK by the Publishers Licensing Society, or in the USA by the Copyright Clearance Center, Inc.

Alternatively, Authors may choose our Open Access publication option. We also have a Self-Archiving Policy, and full details on both of these can be found at the webpages for each journal:

How do I get Permission to use Copyright Material?

Obtaining permission to use Westburn material: Permission is required to republish, copy, distribute, abridge, translate or otherwise reproduce any Westburn content. If you have a translation or permissions request for a Westburn publication, please contact us at either journals@westburn.co.uk or books@westburn.co.uk, supplying as much information as possible.

Obtaining permissions from other publishers: It is the author’s responsibility to ensure that all necessary permission has been granted to use copyright material, to pay any permission fees and to ensure that the correct credit lines are given.

You can find out more detailed information at the journal guidelines pages:

You can also find out more about copyright from the following websites. (Note that Westburn does not accept any liability in relation to any site or the content of any site to which a link is made from this site).

Will I get an Author Copy?

Authors who have published an article in one of our journals will receive a copy of the journal issue in which their article appears. If they wish to order further copies of the journal they can do so at a special author rate. Please contact us for further details at sales@westburn.co.uk

How do I Link to an Article?

Crossref logoWestburn Publishers Ltd is a member of CrossRef, the citation linking backbone for online publications. Each article published by participating publishers is assigned a DOI (Digital Object Identifier) which is paired with the URL of the article. This information is deposited in a central DOI directory and this allows links to this content to become live, so, for example, references in an article from a participating publisher will automatically become hyperlinks to the referenced item as it is deposited in the central directory. In most cases this will lead to the abstract and details of the article with an opportunity to purchase access, or, if you have a subscription, to the full text.

All Westburn Publishers Ltd articles are assigned a DOI on publication. You can find out more about CrossRef at http://www.crossref.org

How to link to online articles: To link to one of our articles online, simply add the DOI to the prefix http://dx.doi.org/ So for example, to link to the article: “Organisational Buying Behaviour: A Retrospective” by Jagdish Sheth, Journal of Customer Behaviour, 2006, Volume 5, Issue 2, pp.107-120
Which has the DOI 10.1362/147539206778393736 then you would link to: http://dx.doi.org/10.1362/147539206778393736

What are your Policies on Open Access & Self-Archiving?

Westburn Publishers has policies in place for Open Access and Self-Archiving. Please see the relevant journal page for further information:

 

How do I Access Content from your Journals?

Articles are available online for all of our journals from Volume 1 onwards. You can access these either through a subscription which includes online access, or by purchasing pay-per-view access to individual articles. Articles are hosted by IngentaConnect.

Articles can be found online at

Users will need to register as a personal user with IngentaConnect to purchase current online articles. Use of IngentaConnect is subject to their Terms and Conditions and Privacy Policy. If you experience any problems downloading an article from IngentaConnect, you should contact them directly.

How do I Access my Subscription?

Personal Subscriptions: Personal electronic subscriptions are to the current volume only. Personal print subscription include online access to the current volume. To receive instant online access to your subscription we recommend that you purchase your subscription directly through IngentaConnect. Use of IngentaConnect is subject to their Terms and Conditions and Privacy Policy. To purchase a personal subscription for instant access visit the following pages and select the ‘Purchase Subscription’ option:

If you have purchased your subscription via a Subscription Agent or directly from the Publishers, to set up personal access to a subscription you have purchased visit http://www.ingentaconnect.com/about/researchers/accessing_articles for more information. You can also see our site Terms and Conditions and Privacy Policy.

Institutional Subscriptions: Institutional Subscriptions are available in Print Only / Combine Print + Online / Online Only formats. Institutional Online access includes access to the available online backfile for the duration of the current subscription, and includes perpetual access to the subscribed volume whilst Westburn Publishers Ltd remains the publisher of the journal. Print subscriptions include airmail delivery to subscribers outside the UK. Institutional subscribers to Westburn journals are required to abide by the full Terms and Conditions of Access detailed in our Terms and Conditions of Access Licence.

Access is provided through IngentaConnect. Please visit Please visit http://www.ingentaconnect.com/about/librarians/activating_subscriptions for more information on setting up an Institutional subscription. Our journals are also available through other third party providers, and if you subscribe through an agent they may provide access through their own systems.

How Much is a Subscription?

Personal Subscription Pricing for 2017 is as follows: (Prices are in GB Pounds Sterling)

  • Social Business: Print 125 (+vat) / Online only 95 (+vat)
  • Journal of Customer Behaviour: Print 135 (+vat) / Online only 105 (+vat)
  • The Marketing Review: Print 135 (+vat) / Online only 55 (+vat)

Personal electronic subscriptions are to the current volume only. Personal print subscription include online access to the current volume. To receive instant online access to your subscription we recommend that you purchase your subscription directly through IngentaConnect. Use of IngentaConnect is subject to their Terms and Conditions and Privacy Policy. To purchase a personal subscription for instant access visit the following pages and select the ‘Purchase Subscription’ option:

Institutional Subscription Pricing for 2017 is as follows: (Prices are in GB Pounds Sterling)

  • Social Business: Combined Print + Online 460 (+vat) / Online only 360 (+vat) / Print only 390 (+vat)
  • Journal of Customer Behaviour: Combined Print + Online 505 (+vat) / Online only 390 (+vat) / Print only 430 (+vat)
  • The Marketing Review: Combined Print + Online 505 (+vat) / Online only 390 (+vat) / Print only 430 (+vat)

To order an Institutional Subscription please email us at sales@westburn.co.uk with your requirements, or contact your Subscription Agent.

VAT/Sales Tax

Combined subscriptions are divided into a 52% Print element and a 48% Online element of the Combined price. Prices are given exclusive of VAT/Sales Tax.

  • UK Subscribers: VAT will be charged at the applicable rate. At 1 October 2016 the VAT rate for Print Only, or Print element of Combined subscriptions, was 0%, and the VAT rate for Online Only, or Online element of Combined subscriptions, was 20%.
  • EU Subscribers: Please ensure that the end-user VAT number is supplied with all orders for EU Subscribers. If no valid local VAT number is provided, VAT will be charged at the applicable rate.
  • Rest of World Subscribers: Please note that subscription prices may be subject to additional customs charges and local taxes in the Subscriber’s own country. Such charges/taxes are the responsibility of the Subscriber or their Subscription Agent where applicable.

Claims, Cancellations and Changes of Address

Claims should be made within 6 months of despatch date. Issues claimed after this period can be purchased at the single issue rate price, subject to availability.

No refunds on subscriptions will be made after the first issue of the journal for the subscription has been dispatched, or after the given period of online access has commenced.

All changes of address should be notified to the publisher at journals@westburn.co.uk including both old and new address.

Single Issues and Backsets

Westburn holds the current volume and the 2 previous years stock for Journal of Customer Behaviour and The Marketing Review.

All other backstock – Print backsets, back volumes and back issues, please contact: Periodicals Service Company, 351 Fairview Avenue, Suite 300, Hudson, NY 12534, U.S.A. E-mail: psc@periodicals.com http://www.periodicals.com/westburn.html

Single issues (print) can be purchased by dividing the institutional print only subscription rate by the frequency. You can order single issues and backstocks by emailing us at sales@westburn.co.uk with your requirements. Please do not email credit/debit card details to us.

Delivery

If you have purchased a hard copy subscription, this will be sent out to you by UK 2nd class post. Overseas journal orders are sent by airmail. Journals are sent by Volume year, so any issues in the Volume which have already been published will be sent out first, followed by the remaining issues on publication.

Journal Publication Dates

All journals are published on a calendar year basis in Spring, Summer, Autumn and Winter.

How do I Order a Book?

If you wish to order any of our books, you can find out more on the ‘Purchase the Book’ tab at the following pages:

Business and Management Research: How to complete your research project successfully 3rd edition
Marketing: An Introductory Text 7th edition

Subscription Agents and Booksellers

Subscription Agents and Booksellers should contact us at sales@westburn.co.uk for a detailed quotation according to their specific requirements.