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Support for Authors

Support for Readers   /   Support for Librarians   /   FAQ

Guidelines for Submissions

Each of our journals has their own Guidelines for Authors, which clearly outline how to prepare a manuscript for submission. Please follow these Guidelines carefully – manuscripts which do not follow the Guidelines for Authors may be sent back to authors for correction prior to being entered into the review process.

You can find the guidelines at:

Review Process

Social Business / Journal of Customer Behaviour
Academic submissions are made through the ScholarOne Manuscripts system for each journal. All submitted papers are logged and given a reference number, which will be used in all correspondence throughout the review process. Papers are then passed to the Journal Editor, who will desk review them and decide whether they are suitable submissions to the Journal. At this stage, authors will either receive a desk reject letter from the Editor or their paper will be put out for review.

All papers are double-blind reviewed and are sent to two reviewers whose interests and expertise lie within a relevant field. We hope to receive reviews back within 6-8 weeks and once both reviews have been received, the Editor will make a decision. Authors will be sent a copy of the reviewers’ comments and as a result of these comments, may be asked to revise and resubmit their paper. Resubmitted papers may then be returned to the original reviewers for further comment.

Practice-Related Content
All submitted papers are logged and given a reference number, which will be used in all correspondence throughout the review process. Practice-related content includes Case Studies, Commentaries, Thought Pieces, Reviews, etc. This material will be Editorially reviewed with the advice of a Management Advisory Board.

The Marketing Review
Please note that The Marketing Review is an editorially reviewed journal. All submissions should be sent to the Editorial Office for review.

Production Process

If accepted for publication, authors will be asked to send a final copy of their paper to the Editorial Office, where it will be formatted ready for publication. A copyright assignment form will also be sent out at this stage, which all authors will be required to sign. Papers will not be published until the Publisher has received signed agreements from all the authors involved in the paper.

The author, or nominated corresponding author where the paper is co-authored, will be sent a PDF of their paper in proof format, which should be proofread and returned within a week of receipt. Authors can make minor corrections to their paper at this stage, either by e-mailing a list of changes or marking up a copy of the paper and returning it to the Editorial Office. The author, or nominated corresponding author will then receive a final PDF of their article, as it will appear in print, prior to publication.

Special Issue Proposals

The following information is intended to give an outline of the information required when proposing a special issue of our double-blind peer-reviewed journals, Journal of Customer Behaviour and Social Business. Proposals should include the following information:

  • A description of what the issue would be about and how it fits in with the journal’s philosophy.
  • Who the editors would be with an indication of their editorial/review experience and details of potential reviewers.
  • Details of any planned invited submissions.
  • Draft text of Call for Papers.
  • Details of how many papers there will be in the issue – normally 4-5 for a single issue – plus details of any other content expected such as commentaries or an extended editorial essay.
  • If the issue will be comprised of papers submitted to a conference, workshop or similar event, please make this clear in the proposal.

Please send proposals by e-mail to:
Journal of Customer Behaviour Editorial Office:
Social Business Editorial Office:

If you wish to discuss the suitability of a specific topic, please do not hesitate to contact the editorial office. The current availability of slots for special issues will be advised on submission of a proposal.


Authors submitting a manuscript to one of our journals do so on the understanding that if it is accepted for publication, copyright in the paper exclusive shall be assigned to the Publisher.  In consideration of the assignment of copyright an Author Copy PDF of each paper and a copy of the Journal will be supplied. Further copies of the journal may be ordered at extra cost. Papers are accepted for the Journal on the understanding that they have not been or will not be published elsewhere in the same form, in any language. Please note that Westburn Publishers may use plagiarism detection software to screen manuscripts for similarities to previously published material at any point during the review or production process.

We request that copyright is assigned to us to enable us to disseminate your article in the widest possible way and to help protect the integrity of your work.  We require that all authors sign our copyright assignment. Copyright forms are sent to authors on acceptance of their article for publication.

Copyright for all publications is with Westburn Publishers Ltd. No part of the publication may be reproduced in any form or by any means, including by photocopying, electronically, storing in any medium, transmitting, recording or otherwise, whether or not transiently or incidentally to some other use for this publication, without the prior written consent of Westburn Publishers Limited, or under the terms of a licence permitting restricted copying issued in the UK by the Publishers Licensing Society, or in the USA by the Copyright Clearance Center, Inc.

Alternatively, Authors may choose our Open Access publication option. We also have a Self-Archiving Policy, and full details on both of these can be found at the webpages for each journal:


Obtaining permission to use Westburn material: Permission is required to republish, copy, distribute, abridge, translate or otherwise reproduce any Westburn content. If you have a translation or permissions request for a Westburn publication, please contact us at either or, supplying as much information as possible.

Obtaining permissions from other publishers: It is the author’s responsibility to ensure that all necessary permission has been granted to use copyright material, to pay any permission fees and to ensure that the correct credit lines are given.

It is important that you begin clearing permissions as early as possible as it can often be a slow process. You need to make all reasonable efforts to track down the copyright owner and get them to reply. This may be complicated if rights have moved from one publisher to another but keep a record of all correspondence as proof that you have attempted to gain permission to use the material. Permissions should be cleared before the final version of your paper is submitted for publication, in order to avoid delays.

What requires permission?

Figures and tables: You will need permission if you intend to use a direct copy of any photograph, line drawing or table that has been previously published in another source or you intend to adapt a line drawing or a table that has been previously published in another source. You do not need permission if you intend to use raw data to construct a figure illustration or table (although the source of the data must be credited).

Photographs: Unless otherwise stated, you should apply to the publisher for permission to reproduce a photograph, however, in some instances copyright may reside with the photographer. The source of the photograph should be given in the figure caption and it is to this source that you should apply for permission. You will also need permission before using a photograph from a photo agency. You must be aware of the owner’s moral right of integrity in illustrations. This can be infringed by for example, cropping photographs or changing colours in artwork. If you have taken a photograph of someone to use in an article, you must clear permission with that person to use their image, with specific reference to the context in which the image would be used.

Online images: Images from the Internet are subject to copyright and permission must be sought from the original copyright holder before using images from a website. Also note that images designed to be viewed online will not be of a sufficient quality to be reproduced in printed form. See our Guidelines on graphics for more details. These are part of the Guidelines for Authors which can be found in the relevant journal webpages.

What can authors use?

Fair dealing: In the UK and European Union, if you are quoting for purposes of ‘criticism or review’ i.e. your text is clearly the primary text in all instances, or if you are reporting on current events, the ‘fair dealing’ rule enables you to quote more freely. Note that the 1988 UK Copyright Act does not actually specify how much copyright work can be reproduced without permission. Instead it refers to the concept of a ‘substantial’ part.  As a guide, you are advised to seek permission to use extracts from copyright material if you wish to reproduce:

– a single extract of more than 400 words
– a series of extracts from one publication totalling more than 800 words, of which any one extract is more than 300 words

If you are in any doubt as to whether your use of material is covered by ‘Fair dealing’ you should seek permission. If you have any queries about including an item in your article, please do not hesitate to contact us..

You can also find out more about copyright from the following websites.  (Note that Westburn does not accept any liability in relation to any site or the content of any site to which a link is made from this site).

Author Copies

Authors who have published an article in one of our journals will receive a copy of the journal issue in which their article appears. If they wish to order further copies of the journal they can do so at a special author rate.  Please contact us for further details at

CrossRef & Online Article Linking

Crossref logoWestburn Publishers Ltd is a member of CrossRef, the citation linking backbone for online publications. Each article published by participating publishers is assigned a DOI (Digital Object Identifier) which is paired with the URL of the article. This information is deposited in a central DOI directory and this allows links to this content to become live, so, for example, references in an article from a participating publisher will automatically become hyperlinks to the referenced item as it is deposited in the central directory. In most cases this will lead to the abstract and details of the article with an opportunity to purchase access, or, if you have a subscription, to the full text.

All Westburn Publishers Ltd articles are assigned a DOI on publication. You can find out more about CrossRef at

How to link to online articles: To link to one of our articles online, simply add the DOI to the prefix  So for example, to link to the article: “Organisational Buying Behaviour: A Retrospective” by Jagdish Sheth, Journal of Customer Behaviour, 2006, Volume 5, Issue 2, pp.107-120
Which has the DOI 10.1362/147539206778393736   then you would link to:

Open Access & Self-Archiving

Westburn Publishers has policies in place for Open Access and Self-Archiving. Please see the relevant journal page for further information:

Recommend the Journal to my Librarian

If you would like to recommend one of our publications to your library, you can download and complete a Recommendation Form to give to your Librarian:  WP Journals Library Recommendation Form