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Support for Librarians

Support for Authors / Support for Readers / FAQ

There is a range of subscription and purchase options available for our Journals.

Institutional subscriptions

Institutional Subscriptions are available in Print Only / Combine Print + Online / Online Only formats. (For Personal Subscriptions please see the Personal Subscriber pages for each journal).

Institutional pricing

Institutional Pricing for 2019 is as follows: (Prices are in GB Pounds Sterling)

Social Business Combined Print + Online 510 (+vat)  /  Online only  400 (+vat)  /  Print only  430 (+vat)

Journal of Customer Behaviour: Combined Print + Online 555 (+vat)  /  Online only  430 (+vat)  /  Print only  480 (+vat)

The Marketing Review: Combined Print + Online 555 (+vat)  /  Online only  430 (+vat)  /  Print only  480 (+vat)

Institutional Pricing for 2020 is as follows: (Prices are in GB Pounds Sterling)

Social Business Combined Print + Online 535 (+vat)  /  Online only  420 (+vat)  /  Print only  455 (+vat)

Journal of Customer Behaviour: Combined Print + Online 580 (+vat)  /  Online only  450 (+vat)  /  Print only  505 (+vat)

The Marketing Review: Combined Print + Online 580 (+vat)  /  Online only  450 (+vat)  /  Print only  505 (+vat)

Institutional Online access includes access to the available online backfile for the duration of the current subscription, and includes perpetual access to the subscribed volume whilst Westburn Publishers Ltd remains the publisher of the journal.   Print subscriptions include airmail delivery to subscribers outside the UK. Institutional subscribers to Westburn journals are required to abide by the full Terms and Conditions of Access detailed in our Terms and Conditions of Access Licence.

To order an Institutional Subscription please email us at with your requirements, or contact your Subscription Agent.

VAT/Sales Tax

Combined subscriptions are divided into a 52% Print element and a 48% Online element of the Combined price.  Prices are given exclusive of VAT/Sales Tax.

  • UK Subscribers: VAT will be charged at the applicable rate.
  • EU Subscribers: Please ensure that the end-user VAT number is supplied with all orders for EU Subscribers.  If no valid local VAT number is provided, VAT will be charged at the applicable rate. (Information correct as at 31 January 2020 and during the transition period once the UK leaves the EU.)
  • Rest of World Subscribers: Please note that subscription prices may be subject to additional customs charges and local taxes in the Subscriber’s own country. Such charges/taxes are the responsibility of the Subscriber or their Subscription Agent where applicable.


Access is provided through IngentaConnect.  For instructions about how to set up access, please visit

Alternatively you can contact your Subscription Agent.

Claims, cancellations and changes of address

Claims should be made within 6 months of despatch date. Issues claimed after this period can be purchased at the single issue rate price, subject to availability.

No refunds on subscriptions will be made after the first issue of the journal for the subscription has been dispatched, or after the given period of online access has commenced.

All changes of address should be notified to the publisher at including both old and new address.

Single issues and backsets

Westburn holds the current volume and the 2 previous years stock for Journal of Customer Behaviour and The Marketing Review.

All other backstock  – Print backsets, back volumes and back issues, please contact: Periodicals Service Company, 351 Fairview Avenue, Suite 300, Hudson, NY 12534, U.S.A. E-mail:

Single issues (print) can be purchased by dividing the institutional print only subscription rate by the frequency. You can order single issues and backstocks by emailing us at with your requirements.  Please do not email credit/debit card details to us.


If you have purchased a hard copy subscription, this will be sent out to you by UK 2nd class post. Overseas journal orders are sent by airmail. Journals are sent by Volume year, so any issues in the Volume which have already been published will be sent out first, followed by the remaining issues on publication.

Journal publication dates

All journals are published on a calendar year basis in Spring, Summer, Autumn and Winter.

Book Ordering

If you wish to order any of our books, you can find out more on the ‘Purchase the Book’ tab at the following pages:

Business and Management Research: How to complete your research project successfully 3rd edition
Marketing: An Introductory Text 7th edition